Return & Exchanges
Australian ReturnsĀ | International Returns
OUR AUSTRALIAN POLICY
Australian customers must submit all return requests via the Australian Returns Portal (link above).
- You have 14 days from the date your order is delivered to submit a return request. Requests submitted outside this timeframe will not be accepted.
- Items must be unworn, unused, and in original packaging with all tags intact.
- Full-priced items purchased online are eligible for:
- Refund to the original payment method
- Store credit
- Exchange (subject to availability)
- Full-priced items purchased at a discounted price during a promotional event are eligible for store credit or exchange only.
- Items purchased using loyalty discounts (including welcome codes, abandoned cart codes, or rewards discounts) are eligible for a refund, store credit, or exchange.
- Sale items may be returned for exchange only, unless marked as final sale.
- Return shipping costs are the responsibility of the customer unless the item is confirmed faulty.
OUR INTERNATIONAL POLICY
International customers must submit all return requests via the International Returns Portal (link above).
- You have 14 days from the date your order is delivered to submit a return request. Requests submitted outside this timeframe will not be accepted.
- Items must be unworn, unused, and in original packaging with all tags intact.
- Full-priced items purchased online are eligible for a refund to the original payment method or store credit.
- Exchanges are not available for international orders. If you require a different size or variant, please request a refund or store credit and place a new order.
- Full-priced items purchased at a discounted price during a promotional event are eligible for store credit only.
- Items purchased using loyalty discounts (including welcome codes, abandoned cart codes, or rewards discounts) are eligible for a refund or store credit.
- All sale and final sale items are non-returnable.
- Return shipping costs are the responsibility of the customer.
- Refunds are issued in the original currency and original payment method.
- Duties, taxes, and customs fees are non-refundable.
FAULTY OR DAMAGED ITEMS
If your item arrives damaged or faulty, please contact us via the contact page within 7 days of delivery and include:
- Your order number
- Clear images of the issue
For Australian customers, your rights under Australian Consumer Law apply.
REFUND PROCESSING
Once your return is received and inspected:
- You will receive confirmation via email
- Approval or rejection will be confirmed
- Approved refunds are processed within 5ā7 business days
Processing times may vary depending on your payment provider.
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